CANCELLATIONS & RETURNS

To protect our Customers from disappointment or the unexpected, we strongly encourage them to closely inspect item photos, descriptions, and details before purchasing anything on the Site, and then again upon delivery or pickup.

If the Customer is unsure about an item's condition, dimensions, quantity, or description, they can send their questions to us: news@modernstory.co.uk

CAN I CANCEL AN ORDER?

If a Customer changes their mind or decides for any other reason that they do not want to purchase the Goods before the Goods have been dispatched, they can cancel the order on the Site and receive a refund.

The right to cancel does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the customer’s specific requirements. If in doubt, the Customer can contact us directy via the website

If the Customer cancels an order after an item has already been marked as dispatched for delivery, the costs of delivery are non-refundable.

CAN I RETURN AN ITEM?

Consumers based in the European Union can request to return the Goods up to 14 days after the Goods have been received. Once accepted, the buyer is in charge of the shipment and should organise it as soon as possible (except in the case of a return of faulty Goods).

To initiate a return, the Customer must use the contact page on the Site. In the return request, the reason for the return must be included along with photos of any damage of the Goods, if faulty.

As with cancellations, the right to return an item does not apply to the following types of Goods, which are non-refundable: items that are: pre used personalised, bespoke or made-to-order to the Customer’s specific requirements.

Additionally, the Customer may not return an item for "inaccurate listing” reason when its dimensions or other characteristics do not fit its requirements. We strongly recommend that buyer measures all access areas prior to making a purchase.

If in doubt, the Customer can contact us via the Site.

In case of a return, the costs of delivery (i.e. outbound delivery costs when Goods are sent from us to a Customer) are non-refundable.

The Customer is responsible for organising the return of Goods and for paying delivery costs. Once the item is returned to Modern Story in the same condition we will confirm receipt and refund the Customer. If an item is returned to the seller damaged, or in an unsuitable condition, we will not be able to process the refund and the seller may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

Acting under the Consumer Rights Act 2015, customers may return faulty Goods that are damaged in transportation or the listing on the Site is materially inaccurate, misleading, or misrepresents the Goods. In these cases, the Customer must provide photographic evidence to reject the delivery on arrival.

Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund.

Vendors may refuse a return of an item if it has been altered by the Customer in any way.

Rudyard Rose Limited are not liable for any damages or loss sustained in transit via third parties.